Are you curious about what kind of wonderful journey the ferro alloy products you ordered went through after signing the contract and before picking up the goods? As a ferroalloy manufacturer from China, The following is the order process organized by the manager of our merchandising department for your reference . Please follow this article to take a look!
Secure Payment via Letter of Credit (L/C)
Take a Pakistani customer(This customer ordered 21 tons of ferrosilicon magnesium) as an example. The payment method agreed between us is letter of credit. Therefore, after signing the trade contract, the customer applies to the local bank for a letter of credit. The issuing bank sends the letter of credit to the notifying bank through the SWIFT system. The notifying bank verifies the authenticity of the letter of credit and transfers it to our local receiving bank. The bank will hand over the original letter of credit to us.
Make Production Planning
After receiving the customer’s order, we will confirm the ferro alloy name, specification, quantity, packaging, delivery time and other contents of the product, and convey the order information to the production department, explain the production requirements and delivery time to them, and contact professionals to purchase raw materials, parts and other materials in time according to production needs to ensure that the materials arrive on time and the factory can produce on time.
Quality inspection of ferroalloy products
After the ferroalloy products is produced, we will arrange professional quality inspectors(SGS,BV,CCIC etc) to conduct a comprehensive inspection of the product to ensure that the product quality standards meet customer requirements. If the customer has special requirements for the quality inspection of the ferro alloy, we will mail the samples to the inspection agency designated by the customer for re-inspection, and make corrections based on the inspection opinions.
Booking and Vessel Booking
Until all the ferroalloy are produced and inspected, we will book the ship number and space according to the customer’s requirements, and arrange for the goods to be transported to the port of loading. And we will prepare the documents required for customs declaration within the specified time, declare the export of ferro alloy to the customs, and ensure that the ferroalloy are not delayed.
Document Handling & Payment Release
After the ship is sailed, we will promptly provide customers with information on the status of the goods transportation to ensure that customers understand the dynamics of the goods. At the same time, we strictly follow the requirements of the letter of credit to prepare various settlement documents such as commercial invoices and bills of lading to ensure that the documents are accurate, complete and consistent. We will submit all the prepared documents to the local bank within the delivery time specified in the letter of credit. When the bank reviews and there is no problem, it will be mailed to the bank where the customer is located. This takes about a week. After the issuing bank receives all the documents, it can notify the customer to pay and pick up the order. The customer picks up the ferro alloy after the goods arrive at the port with the documents, and we will receive the payment at the same time.
After-sales service for products
After completing the order, we will regularly return the customer’s visit, ask for feedback, understand how the customer uses the product, deal with customer dissatisfaction in a timely manner, collect customer opinions and suggestions, and provide reference for subsequent business cooperation.