Order Process

With more than 20 years experience in ferroalloy product export, ZHENXIN provides you with hassle-free trading process that you can rely on.

As a professional ferroalloy manufacturer and exporter, ZHENXIN cares your benefits as much as you do. Once you decide to buy any product from us, our expert sales team will guide you with all the steps.

These steps are based on the international trading protocol and standard, meaning that you are 100% guaranteed free from any risk of losing your money or losing your commodity.

Signing the contract

A formal contract based on mutual benefits will be signed for each order.

Advance payment

A down payment is necessary for the ferroalloy trading business. With the receipt of downpayment, the client’s order is queued to production. This is especially important in the factory’s busy season.

Product manufacture

ZHENXIN has a professional product research and development team, the product can be produced according to customer needs. The product will be first mailed to customers for testing upon the client’s request.

Packing

The product will be packed according to customer requirements.

Shipment and final payment collection

You can choose the most economical and convenient port where you want to collect the delivery. You can also track the status of the shipment in real time, we provide you with the latest logistics information so you can see when the delivery can reach you. After you receive the goods, if you have any questions, please contact us immediately and we will solve your problem as soon as possible.

After-sales service

We have a professional after-sale team. When our products arrive at the customer’s factory, once there is any problem with the use method, our after-sales team will come to the customer’s factory for the first time, and then give guidance and discuss until the customer is satisfied.

Contact Us Today For Any Inquiry

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